Support Center

You can reset your password right from your site's homepage. Click Login > Reset Password. You'll get a recovery email with a new password.

Don't see the recovery email? Be sure to check your email's spam folder!

Don't know what your site homepage is? contact your organization or send an email to support@galaxydigital.com.

Are you a volunteer? If so, try searching for your organization’s name on your favorite search engine (Google, Bing, etc). 

Are you a Program or Agency Manager? If so, contact your organization to see who manages the volunteer program and see if they can help. 

Are you a Site Manager? If so, send an email to support@galaxydigital.com. 

None of these sound like you? Send an email to support@galaxydigital.com and we’ll point you in the right direction.

First off, congratulations! We’re delighted to hear that you’re starting on your volunteer management journey. To get started, email support@galaxydigital.com. We’ll want to know a few things about you, specifically: 

1. Your name and email
2. The organization that you’re representing 
3. Your new role and responsibilities! Do you have the keys to the kingdom, or are you managing one part of your volunteer site? 

We’ll respond with information on getting access to your site, appropriate training materials, and more helpful tips for getting started on the right foot!

We provide training based on the site you use. This may include online, self-paced training, guided in-software walkthroughs, or live webinars.

To find the right training for you, please email us at support@galaxydigital.com. 

All users, from volunteers to managers, have access to a help center with lots of helpful how-to’s and best practices. You can find the Help Center by logging in and clicking the HELP button in the top-right corner of your site. 

Volunteers get their support from their site managers (the folks who purchased and set up their volunteer site). 

Galaxy Digital’s Customer Experience team offers support to site managers. As a site manager, your support package might include guided walkthroughs, email support, and live Q&A sessions. To find out more about the support available, check out your contract or email support@galaxydigital.com.

Site managers can share a product suggestion by going to their help center. To access the Help Center, login to your site and click the HELP button in the top right corner of your screen. Once there, click the Forums button to get posting!