Shift is part of Get Connected by Galaxy Digital, a network trusted by 50,000+ volunteer organizations and over 2 million volunteers.
Everything you need to know about Get Connected
Are you new to Get Connected? Or looking into volunteer management software for the first time?
Our Frequently Asked Questions will help you learn more about Get Connected and what's available with our features.
Have more questions? Connect with us and we'd be happy to answer them!
Ready to take a closer look? Fill out the form to get pricing and a free demo customized for your organization.
FAQ
General Questions
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What is volunteer management software and who is it designed for?
Volunteer management software is a tool designed to help organizations efficiently manage their volunteer programs.
Volunteer management software is implemented by any organization that relies on volunteers to achieve their goals, such as nonprofits, charities, community groups, schools, faith-based organizations, and more!
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How does this software compare to traditional methods, like spreadsheets, for managing volunteers?
Volunteer management software (VMS) offers a more effective solution than traditional methods like spreadsheets by reducing manual work and minimizing errors.
Get Connected centralizes all volunteer management tasks in one location, allowing you to oversee your entire program—scheduling, communications, reporting, and more—from a single dashboard.
VMS automates key tasks such as recruiting, scheduling, tracking volunteer hours, communication, and reporting.
It provides quick access to volunteer data, enabling you to create segmented lists of qualified volunteers and match them with suitable opportunities.
Additionally, Get Connected is designed with Volunteer Engagement in mind, creating an interactive volunteer experience that boosts motivation and participation. -
How do organizations like mine benefit from using Get Connected?
Organizations gain several benefits from using volunteer management software like Get Connected.
Get Connected streamlines volunteer recruitment, engagement, and retention, providing essential tools to manage volunteer programs effectively.Additionally, it offers the capability to report on the outcomes and achievements of volunteer activities.
By centralizing volunteer management and engagement activities into one dashboard, volunteer leaders have access to the tools they need quickly to make managing their programs easier.
This frees up volunteer leaders' time to build, deepen, or grow their programs! -
What are the main features that set Get Connected apart from other volunteer management tools?
Get Connected sets itself apart from other volunteer management tools with its fully customizable branding, engaging volunteer portal, and robust multi-location functionality that seamlessly integrates with your organization’s website.
When volunteers land on your Get Connected volunteer site, it looks and feels just like a custom site for your volunteer program, not a software landing page. With photos, calls to action, and spotlights, the focus is on your volunteerism from the very beginning.Get Connected is an interactive volunteer platform that empowers volunteers to discover meaningful ways to get involved. See a video preview of Get Connected
Our Customer Support team is consistently one of the top things clients rave about, always ready to assist you every step of the volunteer management journey.
Unlike other providers, Get Connected never charges based on the number of volunteers, because we’re dedicated to helping your program grow without limitations!
Volunteer Management & Engagement
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How does Get Connected help engage volunteers and encourage retention?
Get Connected is designed with volunteer engagement and retention in mind.
The Get Connected volunteer portal is visually interesting for volunteers, allowing their personalized profiles to reflect the causes and interests they care about.Unified calendars and scheduling keep everyone on the same page.
Together, these features create a more engaging volunteer experience, encouraging continued involvement with your organization.
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Are there tools for scheduling volunteers, especially for recurring shifts or events?
Yes, Get Connected includes tools for scheduling volunteers and groups or teams of volunteers.
These features include shift-based scheduling, recurring scheduling, ongoing opportunities, events, and even remote opportunities.
This allows organizations to simplify scheduling, recurring shifts, and volunteer events. -
Can I track group volunteer hours and manage team-based volunteering?
Yes, Get Connected allows you to track hours for volunteer groups and teams.
Get Connected provides robust group and team management features, enabling organizations to efficiently organize teams and monitor their participation.This streamlines the process for nonprofits to manage team-based volunteer activities and report on collective contributions.
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What communication tools are available to reach volunteers effectively?
Get Connected offers unified communication tools to effectively engage volunteers.
Including email, text messaging, automatic shift confirmations, and reminder notifications.
These tools allow volunteer leaders to send updates and important information directly to volunteers, ensuring they stay informed and engaged with the organization's activities and events.
Onboarding & Registration
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How easy is it for volunteers to sign up and what does the registration process look like?
Yes, the registration and sign-up process for volunteers on Get Connected is designed to be user-friendly and straightforward.
Get Connected's registration and sign-up process is fully customizable to your organization's needs.
Volunteers can easily sign up by creating a volunteer profile, where they can select their interests, skills, and availability. This profile helps match them with suitable volunteer opportunities.Your Get Connected site is set up to guide users through a simple step-by-step process, ensuring they can quickly get started and find volunteer opportunities that align with their preferences.
Volunteer opportunities are shared on Get Connected in an engaging way that boosts your volunteer's participation. -
Can Get Connected handle digital waivers, consent forms, background checks, and customized profile fields?
Yes, Get Connected can handle digital waivers, consent forms, background checks, and customized profile fields.
This functionality allows organizations to streamline the onboarding process by collecting necessary information and agreements from volunteers digitally.
Customized profile fields enable organizations to gather specific data relevant to their needs, enhancing the ability to match volunteers with appropriate opportunities and ensuring compliance with any legal or organizational requirements. -
Does Get Connected support volunteer onboarding and training processes?
Get Connected has a fully equipped Volunteer Help Center to share with your volunteers.
Impact Tracking & Reporting
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What types of reports can I generate to measure volunteer impact and program effectiveness?
Get Connected offers over 50 live-updating, readily-available reports that help you evaluate impact, understand volunteer preferences, and track program performance.
These volunteer program reports can assist in winning grants, improving programs, and acknowledging supporters. Get Connected’s Data Specialists can assist in the creation of custom reports as an optional add-on. -
Can I customize reports to showcase specific metrics or milestones?
Yes. As an optional add-on, Get Connected can customize reports that showcase specific metrics or milestones. While the platform offers 50+ standard reports, you also have the option to request custom reports if you need something specific.
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How does Get Connected help with tracking and recognizing volunteer hours and achievements?
Get Connected helps track and recognize volunteer hours and achievements with tools that monitor activities in real-time.
The platform includes an awards and recognition feature, enabling organizations to customize benchmarks based on volunteer achievements. Volunteers can then be recognized with awards based on these milestones, cultivating a motivational volunteer culture which encourages ongoing engagement.
Integrations & Compatibility
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Can Get Connected integrate with my website, CRM, and other tools my organization already uses?
Yes. Get Connected has an open API that is designed to seamlessly integrate with a variety of tools, enhancing its functionality and ensuring it fits smoothly into your existing workflow.
This includes integration with CRMs, such as Salesforce, which helps in managing and analyzing volunteer data more effectively.
Additionally, it can connect with your website to facilitate volunteer sign-ups and engagement directly from your online presence.
These integrations help streamline operations, reduce manual data entry, and ensure that all your systems work together efficiently to support your organization's goals -
Is there an API or other integration options to help with seamless flow of data?
Yes, Get Connected has an open API, allowing for integration options and seamless data flow.
Customer Support
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Does Get Connected offer Customer Support?
Yes, Get Connected provides dedicated Customer Support to assist with any questions or issues you may have.
Our friendly and knowledgeable team is available to guide you through any challenges, ensuring a smooth and hassle-free experience with your volunteer site.
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I am already a client. How can I contact Customer Support if I need help?
You can reach our Customer Support team by sending an email to support@galaxydigital.com or by visiting our Help Center for additional resources.
You can find the Help Center by logging in and clicking the HELP button in the top-right corner of your volunteer site.
We're here to assist you with any issues or questions you may have!
Integrations & Compatibility
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Can Get Connected integrate with my CRM, website, and other tools my organization already uses?
Shift is a new volunteer management software built to help volunteer leaders easily manage the most important parts of their volunteer program. It is the first volunteer management app in the US or Canada to be built specifically for the needs of volunteer leaders while being offered at a price any organization can afford. Best of all, you can start using this new volunteer management tool free!
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Is there an API or other integration options to help with seamless data flow?
Shift allows organizations that have limited volunteer management resources (like a single or even part-time volunteer leader) to coordinate, track, and report on every part of their volunteer program. You can promote open volunteer shifts, allow volunteers to self-schedule, send important program messages, and track volunteer hours - all from one, centralized dashboard.
If you’re ready to move on from figuring out a maze of spreadsheets, volunteer sign-up forms, and paper hours logs, Shift can help you take the next step in growing your impact.
Security & Data Privacy
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What security measures are in place to protect our volunteer data?
Get Connected is strongly committed to respecting and protecting your privacy. We know that you care how your personal information is shared and used. Get Connected is hosted with one of the largest data center providers, Amazon Web Services (AWS). Get Connected encrypts Personal Information at-rest using AES 256-bit (or better) encryption. It is also SOCC 2 and HIPPA compliant.
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Does the platform comply with data privacy regulations, like GDPR?
Yes, Get Connected is GDPR compliant.
Pricing & Getting Started
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What pricing options are available, and are there packages that fit organizations of different sizes?
Get Connected offers volunteer technology solutions for every budget.
From a free interface that connects your organization to a local Volunteer Center to enterprise solutions built for that nation's largest volunteer programs, and everything in between.
Every organization is unique, so each product is custom-priced for exactly what you need - we'll work together to find the perfect fit to streamline your volunteer program.And, we never charge by the number of volunteers you have. We want to help your volunteer program grow!
Connect with us today to learn more about our products and get a custom price quote. -
How can I request a demo to see the software in action and understand how it fits our organization’s needs?
Head here to request a demo of Get Connected!